Setelah lolos dari tahap interview pertama, selanjutnya kamu akan menghadapi interview user. The critical incident method is to ask users to recall a specific situation from the past in which they faced a terrible or really excellent experience. Yes She reviewed the patent’s history and anticipated some questions. While user interviews can be helpful during any phase of the product development process, there are three particular times when interviews are especially valuable. However, there are some tips … No Are there ways in which you can help the user to find an answer? By entering your email - we’ll also send you marketing emails related to Shopify. It’s vital to know when an interview will work best and when it’s better to use other tools. Talking slowly has a calming effect and indicates that you are not anxious and that you have time to listen. It gives the interviewer an opportunity to explore topics that they had not previously thought relevant. Completely structured interviews—an interview where all questions are prescripted. This technique is called ‘Five Whys’ because you literally ask “why” five times to understand the interviewee’s intention or point of view. Here is what you need to do: The foundation for conducting a good interview is to keep an open mind and be truly curious about the participant’s perspective. Copyright © 1998-2020 Nielsen Norman Group, All Rights Reserved. Plan your interview attire the night before 8. This is why the critical incident method is especially great for exploratory interviews. Secara umum, interview user ini merupakan interview pada tahapan paling akhir sebelum berlanjut pada tahapan kesehatan hingga akhirnya diterima kerja. The participant must talk a lot to for the research to be effective. Don’t just stop the conversation abruptly when you reach the last question in your interview guide. Discussion guides typically consist of two types of questions—general and product-specific. Let users finish their thoughts. User interviews are a tool that can help you get this understanding. In fact, without asking “why” again, your ideas about the interviewee’s motivation might be completely incorrect. This might sound obvious, but it’s important that you know why you’re conducting user interviews. Write down all your questions and read them out loud. 8 Tips lolos interview user dan contoh pertanyaannya. Avoid fidgeting or crossing your arms. You can unsubscribe anytime. It’s well-known fact that people are really bad at recalling situations that happened in the past. He's spent the last 10 years working in the software industry, with a specialized focus on development. It’s natural for people to fill the silence with words, but don’t fall into the trap of trying to fill the pauses yourself. Let’s pretend that some of the research goals of the interview are: To begin, ask users if they can recall a time when they booked travel. All you need to do is to practice hard and analyze your results. If you want just once piece of advice for your interview, this is it—don’t start an interview without a prepared discussion guide. 2. But, during the session, they should fade into the background of the test as much as possible. Be prepared with examples of your work 7. Start each interview session with simple questions. The interviewer often faces the user or sits by her, and looks at her as though they are having a conversation. Do them, but complement them with observation-based research to attain an accurate and thorough sense of what users really do and a higher feeling of confidence with the information you collect. Berikut adalah 6 hal yang perlu kamu perhatikan ketika tahap interview user.. Baca Juga: Tentukan Tujuan Karir Dengan Realistis!Simak Tipsnya Di Sini They can point out what site content is memorable, what people feel is important on the site, and what ideas for improvement they may have. Below are some steps to take to ensure that you get valuable insights from your interview. The goals you stated at the beginning of your interview project and the discussion guide you prepared can be a good foundations for your reports—they will help you filter through the key data. Before the interview day, and also at the start of the actual interview, explain the reason for the interview, and how the data from it will be used. From the very beginning of the interview, your … You can apply the principle established by Jakob Nielsen for usability testing, and start out by interviewing five participants. Share Tweet Share Talking to users is an important part of the design process because it provides us with the opportunity to gain insight and validate our ideas. Such interviews look very much like a survey. Be aware of the user and his style of communication. Close-ended questions are questions that can be answered with “yes” or “no.” It’s hard to imagine any great discussion that only consists of close-ended questions. What can we do to make [the task] easier? To figure out if a question is too vague, consider informally testing it with random people to see if they understand what you mean. In this article, we’ll look at the foundational principles of strong user interviews. There are three steps in the interview process—preparation for the interview, conducting the interview, and analyzing results after the interview. Hal ini membuatmu perlu menyiapkan pengetahuan-pengetahuan teknis mengenai bidang kerjamu. Don’t leave questions to the end of the interview session, because it’ll be hard to recreate the original context. Bedanya, interview user bertujuan untuk mengetahui kemampuan teknis kandidat serta chemistry antara user dengan kandidat. The next step is to analyze what people have told you. User sendiri adalah calon atasanmu.. Sebagai orang yang akan bekerja denganmu, user tentu ingin mengetahui apakah kamu sesuai dengan kriteria teknis yang ia dan perusahaan butuhkan. This is when the insights from your interviewees will become especially clear. Kara Pernice is Senior Vice President at Nielsen Norman Group. Have a video call or phone call (or at least some interaction) with the user before the interview itself. She is the creator of NN/g's Intranet Design Annual and UX Certification Program. In other words, you need to know what questions you want answered. I have used: User interviews can be conducted in many different locations — at the user’s site, in a controlled environment like a lab, or remotely, using online-meeting tools.